Shipping Policy

 

We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us. 

APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays): 

Worldwide Shipping- 5  to 10 business days (tracking system available)

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.

This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (1-2 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 5-10 business days to be fully processed (checked, packed, forwarded to logistics, and sent forth to the post office).

After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.

Processing Time - in infrequent instances, may take longer than the stated expected time frame. During a busy time like holidays, promotions, or other instances, processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel the order if it has already been processed. 

If an order is canceled within 30 minutes before your order is PROCESSED, there is a transaction fee of $20 per each order

If you reach out and we tell you it is processed, the order cannot be canceled.

Please do contact us if you have any more questions.